FAQs on KYC Process

  1. How long does it take to get the KYC approval?

Once the KYC process with complete identity documents and personal verification information is finalized, your OneID will be approved within 24 hours.

  1. How many times can each account perform the KYC process? What should I do if the permitted number of KYC attempts has been used up?

Each OneID is allowed to undergo the KYC process 3 times. If you fail all 3 times, you must repay the fee to resubmit KYC.

If the allowed number of KYC attempts has been exhausted, you need to contact OneID via email at support@oneid.xyz for assistance.

  1. Is it possible to modify the KYC wallet address?

KYC with OneID involves the user undergoing KYC through OneID, not the wallet address. What matters is which address is linked to OneID.

  1. Important notes to prevent loss of KYC data:

OneID KYC data for users will be lost under the following circumstances:

  • When the ID has completely expired (after the Grace Period)

  • If the ID is transferred to another user, when the new owner claims ownership to use the ID, all data stored within the ID, including KYC data, will be completely lost.

In case of loss of KYC data, the user will need to pay and undergo KYC again from the beginning. Therefore, to prevent this from happening, users should timely renew the ID to avoid expiration.

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